Our Return & Exchange Policy

At Da Polo, we strive to provide high-quality garments and ensure customer satisfaction. If you are not entirely satisfied with your purchase, our Return and Exchange Policy provides clear guidelines to facilitate hassle-free returns and exchanges.

1. Eligibility for Returns and Exchanges

  • The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
  • The return or exchange request must be initiated within 7 days of receiving the product.
  • Items purchased during special sales, clearance, or promotional events are not eligible for return or exchange unless defective.
  • Customized products and undergarments are non-returnable and non-exchangeable due to hygiene reasons.

2. How to Initiate a Return or Exchange

  1. Submit a Request: Visit our website www.dapolo.in or contact our customer care number.
  2. Provide Details: Provide your order number, reason for return/exchange, and upload images if applicable.
  3. Approval and Instructions: Once approved, we will share return instructions, including the shipping address.
  4. Pack and Ship: Securely pack the item and ship it using a reliable courier service. Retain the tracking number for reference.
  5. Inspection and Processing: Once received, our team will inspect the item and process the refund or exchange within 15 business days.

3. Exchange Policy

  • Exchanges are allowed for size, color, or defective items only, subject to availability.
  • If the requested replacement is not available, we will issue a store credit or refund.
  • The replacement item will be shipped within 15 business days after approval.

4. Refund Policy

  • Refunds will be processed only after the returned item passes our quality check.
  • Refunds will be credited via the original payment method within 15 business days.
  • If payment was made through Cash on Delivery (COD), a refund will be issued as store credit or a bank transfer.
  • Shipping charges and COD fees are non-refundable.

5. Damaged, Defective, or Incorrect Items

  • If you receive a damaged, defective, or incorrect product, notify us within 7 days of delivery with clear images.
  • We will arrange a free replacement or full refund, including shipping charges.

6. Non-Returnable Items

  • Items purchased under final sale or clearance.
  • Customized or personalized items.
  • Undergarments and innerwear.
  • Gift cards and store credits.

7. Return Shipping Costs

  • If returning an item due to an error on our part (defective, wrong item, etc.), we will bear the shipping costs.
  • For returns due to size, preference, or other non-defective reasons, the customer is responsible for return shipping fees.
  • We recommend using a trackable courier service for safe returns.

8. Late or Missing Refunds

  • If you haven’t received a refund within the specified period, check your bank account or payment provider.
  • If the issue persists, contact us at support@dapolo.in with your order details.

9. Modification of Policy

Da Polo reserves the right to update or modify this Return and Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

10. Contact Us

Email: support@dapolo.in

Address: Rebel Mass Exports, Kundli Industrial Area, Sonipat, India.

By making a purchase on our website, you agree to this Return and Exchange Policy.
Thank you for shopping with Da Polo.